FAQs

1. About The Dainty Queen PH

1.1 What is The Dainty Queen PH?

The Dainty Queen PH is a fine jewelry brand that specializes in authenticated gold and ethically sourced diamonds. Our live auctions and private sales feature carefully curated pieces that highlight quality, craftsmanship, and timeless sophistication.

1.2 Are your pieces real and certified?

Yes. Every piece sold by The Dainty Queen PH is 100% authentic—crafted from genuine gold and set with natural or lab-grown diamonds. Each item is thoroughly inspected and authenticated before it appears in any live auction.

2. Buying Through Live Auctions

2.1 How do I join a live auction?

Join our official live sessions on our verified social media pages. Each auction features exclusive drops that are available only during the live stream. Once sold, pieces are not restocked.

2.2 How can I place a bid?

To place a bid, simply comment your bid amount during the live session. Please participate only if you are fully committed to purchase. Cancellations, changes, and joy bidding are strictly prohibited.

2.3 What does “Mine” mean?

Commenting “Mine” means you agree to purchase the item at the displayed price. Once confirmed, our team will reach out to finalize your order and arrange payment details.

2.4 Can I screenshot items I like during the live?

Yes. You may screenshot pieces you are interested in and send them via direct message after the live session. This helps our team identify your chosen items more accurately.

3. Payment and Promos

3.1 What payment options do you offer?

We accept bank transfers, GCash, and select credit card payments. Official payment details are always displayed on-screen during live sessions. Transactions made outside these official channels will not be honored.

3.2 Do you offer special payment terms or promotions?

Yes. The Dainty Queen PH offers exclusive promotions, including:

Buy Now, Pay Next Year (for select cardholders)

Flexible Payment Terms (for selected items)

Promotional details and eligibility are announced during live sessions.

4. Shipping and Handling

4.1 How long will it take to receive my order?

Standard shipping applies. Orders are processed and delivered within three to five (3–5) business days. Please note that we do not accommodate rush shipping requests.

4.2 Do you ship nationwide and internationally?

Yes. We ship nationwide within the Philippines. International shipping is available upon request and may be subject to additional fees.

5. After-Sales and Services

5.1 Can I request resizing or cleaning services?

Yes. We offer professional resizing and cleaning for Dainty Queen jewelry. Kindly contact us after your purchase to arrange the service.

5.2 Do you accept returns or cancellations?

Due to the nature of fine jewelry and live auction transactions, all sales are considered final. We encourage clients to bid only when fully decided. This ensures fairness, transparency, and exclusivity for all buyers.

6. Security and Authenticity

6.1 How do I know I’m transacting with the official Dainty Queen PH?

Our official payment details and contact information are always displayed on screen during live sessions. We will never request payments through personal accounts. To ensure your safety, transact only through verified Dainty Queen PH pages and official messages.

7. The Private Room

7.1 What is The Private Room?

The Private Room is The Dainty Queen’s exclusive, by-invitation-only experience. It offers select clients access to rare diamond pieces and high-value collections not available through public live auctions.